INTERNATIONAL SHIPPING AVAILABLE

NEW ARRIVALS IN STORE EVERY FRIDAY

VISIT US AT PLAZA SINGAPURA B1-19

Shipping

LOCAL DELIVERY

A1. What are the delivery options and when can I receive my order?

Delivery type

Fee (SGD) (per parcel)

Timeframe (business days)

Normal

$3.00

2-5

Express (next day)

$ 4.00

1-2

Self-collection*

FREE

3-5

 

Free local courier delivery is offered for shipments over SGD100, comprising of all in-stock or all backorder items in a single invoice. (All in-stock items will be calculated as one shipment and backorder items as one shipment if they are made in a single order).

*Location: Plaza Singapura B1-19

*Self-collection of online orders is required to be made from our store within 14 days after an email notification has been sent. Kindly note that uncollected orders will be sent back to the warehouse and additional charges for re-delivery via courier will be incurred.

 

A2. What happens if I missed my delivery?

The courier company will re-attempt delivery once. After which, the courier company will return your parcel to our warehouse. Redelivery can then be arranged with us at additional costs.

 

A3. How do we ship orders with in-stock/backorder items?

We will split the order into 2 shipments and postage charges will be charged twice. In-stock items will be dispatched as per our usual processing timeframe and backorder items will be sent out when stocks have arrived. This only applies for local orders.


International orders will be mailed in one shipment (in-stocks and backorder) when backorder stocks have arrived. 

 

INTERNATIONAL SHIPPING 

B1. Do you offer international shipping?

Yes, all overseas mails (except for Malaysia) will be charged based on weight and country zones*. The total postage charges will be calculated upon confirmation and check-out. Registered mail is compulsory for overseas parcels and automatically included in the total bill.

Malaysian customers enjoy a flat shipping rate of SGD$7 per order.

*For information on the calculation of shipping costs and delivery time, do refer here

 

B2. Can I track my order?

Yes, for local orders, please refer to your order history for the tracking number. For international orders, your tracking number will be emailed to you separately.