The following terms govern your use of and purchase of products from our website. Your use of our Web site constitutes your agreement to follow and be bound by those terms stated.
THE WILLOW LABEL reserves the right to change, move or delete portions of, or may add to our website from time to time, without prior notice.
You understand and accept that all information, data, text, photographs, graphics, audio, video, message, coding or other material appearing on this website, collectively referred to as "Web Content", are owned by THE WILLOW LABEL.
You understand and accept that THE WILLOW LABEL prohibits the use of any of our Web Content. Unless otherwise stated, none of our Web Content may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of THE WILLOW LABEL. You may not, without prior THE WILLOW LABEL'S written permission, copy any material, such as design, graphics and coding contained on our website or any other server.
Any unauthorized use of any Web Content may violate any domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.
Products displayed at our website are available while stocks last. Prices displayed at our website are quoted in Singapore Dollars and are valid and apply throughout all countries.
THE WILLOW LABEL makes every effort to display, as accurately as possible, the colours of our products that appear on our website. However, actual colours you see are dependent on the resolution and screen calibration of your technical device. We therefore are unable to guarantee that your monitor's display of any colours will be the exact shade as the colours of our products. Do note that pictures of apparel are generally brighter than the actual colour of the apparel itself - please purchase only if you are comfortable with some discrepancy.
THE WILLOW LABEL also provides all necessary information about its products to the best of its abilities. Measurements for every product are stated clearly. Extra measurements can be provided via email if required. As such, ill-fitting items are not considered defects and will not be applicable for exchanges or refunds.
All prices stated on the website are exclusive of postage. Door to door courier delivery service is chargeable at a flat rate of SGD3, regardless of number of items. Free courier delivery is offered for purchases over SGD100 in a single invoice.
International postage charges is dependent on weight of items and is calculated at checkout.
The default mail service provider for international delivery is DHL.
Courier delivery will take 1 to 3 working days from shipped date to reach your doorstep. Please note that delays are more apparent during peak season/public holidays and these are beyond our control.
Return and Exchange Policy
THE WILLOW LABEL'S Return and Exchange Policy applies only to online purchases made via www.thewillowlabel.com.
To qualify for an exchange, refund or credit, any defects with item must be reported strictly within 7 days from shipped date. Kindly e-mail us with pictures of the defective item if applicable.
1. For items that are deemed defective by THE WILLOW LABEL, we will exchange for the same item if it is still in stock, or a full refund if that particular item is out of stock.
2. In the event that returned items are deemed not defective by THE WILLOW LABEL, a credit note equal to the value of the apparel will be issued to the customer. Postage costs will not be reimbursed.
3. For exchange of sizes/colours, exchanges will only be entertained if item is still in stock. Postage costs to and fro due to the exchange will have to be completely borne by the customer. Please note that customers have to return products to us via a trackable mail service under this option. All products have to be returned strictly within 3 days from the first email reply from THE WILLOW LABEL or we reserve the right to reject the product.
4. Please be informed that exchanges will be done as long as item is still in stock; refunds will only be done in the event that item is out of stock on the site.
5. Sale item(s)/ items bought with promo code/flash sale discounts are not eligible for returns/exchanges or issue of credit note(s).
6. Paid orders are not eligible for cash refunds. If you wish to back out of a paid order that has yet to be fulfilled, refunds will only be issued in the form of store credits.
7. International orders are only eligible for returns, not exchanges. Upon receipt of return, a store credit will be issued to the account.
All apparels are to be returned to THE WILLOW LABEL via registered post. If the customer opts to use normal mail and the returned item does not arrive, no credit note/refunds will be given. There will be no option for self-collection.
Due to manufacturing inconsistencies, there may be 0.5" to 1" difference in our given measurements. This variance is NOT considered a defect and exchanges due to this will not be entertained.
THE WILLOW LABEL reserves the right to exercise discretion in permitting all returns and exchanges. Items mailed back to THE WILLOW LABEL without prior confirmation with us will not be entertained.
From time to time, there may be information on the website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission). If you are not comfortable with your THE WILLOW LABEL purchase as a result of inaccurate information only, please refer to our Return and Exchange Policy for more details.